Popular questions
The CVV (Card Verification Value) is a security measure against fraud that helps identify the cardholder.
- On MasterCard and Visa cards, the code is printed on the back next to the space for the signature and consists of 3 numbers.
- On American Express cards the code is printed on the front and consists of 4 numbers.
When you order, you only pre-authorise the payment. You are only actually charged for the order when the products are dispatched.
The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.
If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you more detailed help.
The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.
No, you do not need to be registered on our site to make purchases. If you create a personal account, you can: Manage your personal information and make purchases quicker Track your orders in real time Request a return directly from your account Add items to your wishlist Get exclusive updates from Intrend
Changes can be made before the warehouse has processed the order. If you are a registered user and placed the order through your account, you can cancel your order directly in the “My Orders” section. Alternatively, you can contact Customer Service, who will check the status of your request
The order confirmation e-mail indicates the Tracking Number, which allows you to track the delivery in real time on the courier's website. If you are a registered user, you can track delivery directly in the “My Orders” section.
Click here to consult the size guide.
We ship to Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland.
